Shipping Information
How orders are processed, shipped, and tracked.
Order Processing
Processing begins once payment is confirmed, not when the order is placed. Orders awaiting payment are held and the items are reserved, but nothing ships until payment clears.
Orders placed on weekends or holidays begin processing on the next business day.
Tracking Your Order
A tracking number is emailed to you once your order ships, and is also available under Orders in your account.
Address Accuracy
Please check your shipping address carefully before completing checkout. We cannot be held responsible for delays or non-delivery caused by an incorrect or incomplete address.
If you notice a mistake after ordering, email team@usaresearchlabs.com immediately. We can usually correct an address before the order ships, but not after.
Delivery Estimates and Delays
Delivery timeframes are estimates provided by the carrier and are not guaranteed. Weather, carrier backlogs, and holiday volume can all add time in transit once a package leaves our facility.
Lost or Damaged Packages
Report a lost or damaged package by emailing team@usaresearchlabs.com as soon as possible after the expected delivery date.
Include your order number and, for damage, photographs of the packaging and its contents. Please keep all packaging materials until the claim is resolved — carriers frequently require them to process a claim.
Questions
Returns & Refunds FAQ Contact Us
All products are offered strictly for laboratory research use and are not intended for human or veterinary use.