Frequently Asked Questions
Products
Are USA Research Labs products intended for human use?
No. All products are offered strictly for laboratory research use and are not intended for human or veterinary use, consumption, diagnosis, treatment, or prevention of disease.
How are product variations displayed?
Available strengths and formats are shown as selectable options directly on each product page, with current price and stock status per variation.
Product Documentation
Where can I find product documentation?
Available batch documentation can be found in our online COA library, linked from each eligible product page.
Is every product independently tested?
Documentation availability varies by product and batch. Refer to the Documentation section on each product page for its current status.
Ordering
How can I check product availability?
Product and stock status are shown dynamically on each product page and in the shop catalog.
Why do I have to confirm my age at checkout?
All products are supplied strictly for laboratory research use and are not sold to minors. Confirming that you are 18 or older and purchasing for research use is a condition of every order.
Why is a phone number required at checkout?
Carriers may need to reach you about a delivery, and we may need to confirm details on an order before it ships.
Accounts
Do I need an account to order?
An account allows you to track orders and access documentation history. Guest checkout availability depends on current store settings.
Payments
What payment methods do you accept?
Current payment options are shown at checkout and explained in full on our Payments page.
How do I pay by Zelle?
Select Zelle at checkout, then send the order total from your banking app to the Zelle address shown on your order confirmation. Include your order number in the payment memo so we can match the payment to your order.
How does invoicing work?
Select Invoice at checkout and we email your invoice after the order is placed. Payment is due within the window stated on the invoice, or the order may be cancelled and the reserved stock released.
What happens if I pay late?
Unpaid orders may be cancelled once the payment window closes. If you need more time, contact us before the deadline and we will do our best to accommodate you.
Do you store my card details?
No. No card details are entered on this website, so there is no card number for us to store.
When does my order ship?
Orders ship after payment is confirmed. Until then the order is held and your items are reserved.
Order Tracking
How do I track my order?
Use our Track Order page with your order number and the email address used at checkout, or view your order history under Orders in your account.
Where do I find my order number?
It appears on the confirmation screen after checkout and in your order confirmation email.
What does my order status mean?
On hold means the order is placed but payment is not yet confirmed. Processing means payment cleared and the order is being prepared. Completed means it has shipped.
Shipping
Where can I review shipping information?
Full shipping details are available on our Shipping page, including processing times and carrier information.
Returns
What is your return policy?
See our Returns & Refunds page for eligibility, time limits, and the return process.
Research-Use Restrictions
What does "for research use only" mean?
It means the product is intended solely for laboratory research applications and is not approved, labeled, or sold for human or veterinary use, consumption, or medical application of any kind.
Website Support
How do I contact customer support?
Visit our Contact page for support-team details and response-time information.